<?xml version="1.0" encoding="UTF-8" ?><!-- generator=Zoho Sites --><rss version="2.0" xmlns:atom="http://www.w3.org/2005/Atom" xmlns:content="http://purl.org/rss/1.0/modules/content/"><channel><atom:link href="https://www.lifeofbusiness.com.au/Knowledge/business-systems/feed" rel="self" type="application/rss+xml"/><title>LIFE OF BUSINESS - Knowledge Bar , Business Systems</title><description>LIFE OF BUSINESS - Knowledge Bar , Business Systems</description><link>https://www.lifeofbusiness.com.au/Knowledge/business-systems</link><lastBuildDate>Wed, 13 May 2026 19:57:45 +1000</lastBuildDate><generator>http://zoho.com/sites/</generator><item><title><![CDATA[Workplace Engagement for success]]></title><link>https://www.lifeofbusiness.com.au/Knowledge/post/Workplace-Engagement-for-success</link><description><![CDATA[The Engagement Tactics are based on a set of principles and practices;]]></description><content:encoded><![CDATA[<div class="zpcontent-container blogpost-container "><div data-element-id="elm_dSJYrhVnSRqr2dVat-27sg" data-element-type="section" class="zpsection "><style type="text/css"></style><div class="zpcontainer-fluid zpcontainer"><div data-element-id="elm_Qf3ujUZETbOkAlxgAdeaJw" data-element-type="row" class="zprow zprow-container zpalign-items- zpjustify-content- " data-equal-column=""><style type="text/css"></style><div data-element-id="elm_Ah3x1S4RQ3-N4PSZnljNQw" data-element-type="column" class="zpelem-col zpcol-12 zpcol-md-12 zpcol-sm-12 zpalign-self- "><style type="text/css"> [data-element-id="elm_Ah3x1S4RQ3-N4PSZnljNQw"].zpelem-col{ border-radius:1px; } </style><div data-element-id="elm_J870H9U_Qnu3GrPEeB6pVw" data-element-type="text" class="zpelement zpelem-text "><style> [data-element-id="elm_J870H9U_Qnu3GrPEeB6pVw"].zpelem-text { border-radius:1px; } </style><div class="zptext zptext-align-left " data-editor="true"><p><span style="color:inherit;"></span></p><div style="font-size:16px;"><p><span><span style="font-weight:700;">How to create an Engaging Workplace and Increase engagement among people for success!</span></span></p><p><span><span style="font-weight:700;"><br></span></span></p><p style="text-align:center;"><img src="/rs-w_1280%20-4-.jpeg" style="width:351px;height:235px;"><span><span style="font-weight:700;"><br></span></span></p><p><span><span style="font-weight:700;"><br></span></span></p><p><span>According to Gallup’s State of the Global Workplace report, only 15% of employees worldwide are engaged in their jobs, 67% of the workforce not engaged and 18% actively disengaged.</span></p><p><span><br></span></p><p><span>Employee engagement profoundly influences their willingness to learn and perform at work. It is one of the foundation elements of success in Business Strategy, Team Collaboration and Innovation results. So, what are the practical steps to ensuring people are engaging and they feel their work matters?</span></p><p><span><br></span></p><div><span style="font-size:24px;"><span style="font-weight:700;">The Engagement Tactics are based on a set of principles and practices;</span><h4 style="font-size:22px;"><br></h4><h4 style="font-size:22px;">Principles:</h4><div><br></div></span></div><ul><li>Define, agree and refer to a VALUE that gives a sense of purpose to individuals and bring people together. The power of WHY in the core of business purpose.</li><li>The Strategy execution &nbsp;Success and Challenge are about how well people adapt it and work together to achieve objectives</li><li>Set up a team for success not just creating groups on purpose with right priorities.</li><li>Happy Employees make Happy customers with empathy, care and quality support…</li><li>Satisfy employees will save cost and increase ROI as a result of high productivity and performance.</li><li>People need leaders, not managers - Moving from Boss to Coach mindset.</li><li>It is not about hiring the best people, it is about building up and supporting an individual with the right capabilities and mindsets.</li><li>Think Big, Start Small, Learn Fast. Learning makes unknown, known so it takes a risk to learn.</li></ul><p><span><em style="font-weight:inherit;"><br></em></span></p><p><span><em style="font-weight:inherit;">Name more on the comment…</em></span></p><div><h4 style="font-size:22px;"><br></h4><h4 style="font-size:22px;">Good Practices:&nbsp;</h4></div><ul><li>Communicate Business Principles, Value Proposition, Value Statement, Business constrains…&nbsp;</li><li>Engage employees in initial strategy development, review and execution process not just communicate the final result</li><li>Checking with employees to ensure that the business strategy aligns with the ways that employees currently work and the ways that they want to work.</li><li>Asking them to set up their desirable objectives and growth path in their KPI.</li><li>Encourage people to have an internal or/and external Coach to assist an individual at their work growth.</li><li>Set up a Community of Practice to discover, learn and experiment together such as Co-Lab</li><li>Build up a Social Club where people build a personal relationship out of their workplace. Playing a team game is key.</li><li>Communicate the expected work quality and results with individuals.</li><li>Ensure people are working on a meaningful Work that they believe it is essential for team or business success.</li><li>Phycological safety; to raise their concerns and voice to challenge their managers or decision-makers.</li><li>A set of Meetings on purpose:<ul><li>Regular 1:1 Meeting between Manager &amp; Employee- Build up trust, personal concern, understand perspectives and feeling</li><li>Regular Voice of People Meeting: People raise their insights, ideas, needs, concerns, problems BUT their Manager just LISTEN without any response during the session, just takes notes and fill out the table and make it transparent to follow &nbsp;up on the next meeting</li></ul></li></ul><figure style="margin-bottom:24px;text-align:center;"><img src="/rs-w_1280.jpg"><br></figure><ul><li>Daily or Weekly Scrum Meeting &nbsp;for 15 mins in the morning: Increase team collaboration and focus</li><li>Regular Group Learning meeting - Share knowledge, ideas and lesson learned through a structured conversation.</li><li>Ad-hoc Virtual Team Open Meeting- An Online continues session where everyone works at the same time together.</li></ul><p><span><br></span></p><div><h4 style="font-size:22px;">Set Incentives<span style="font-weight:700;">:</span><ul><li>Regular Reward Programs such as frequently receive recognition, praise and constructive criticism</li><li>Giving a reward batch/symbol when someone learned from someone else in a group.</li><li>Nominate people and call their name at the front of others to recognise them.</li></ul></h4></div><p><span><br></span></p><p><span>The next coming articles are</span></p><ul><li>How to Build up a Volunteer Team to co-create together.</li><li>How to Build up a High-Performance Team to provide knowledge and innovation assistance to others.</li></ul><p><span><br></span></p><p><span>&nbsp;</span></p><p><span>Bobak Zamani</span></p><p><span><br></span></p><p>T-Shaped Idea Transformer | LIFE OF THOUGHT Pty. Ltd.<br></p><p><span><br></span></p><p><span>The Art and Science of Idea Transformation</span></p><p><span><br></span></p><p><span>mindset. strategy. practice. system.</span></p><p><span><br></span></p><p><span>+61 2 8006 0090 | +61 402 737 185</span></p><p><br></p><p><span><a href="http://www.lifeofthought.com/" rel="">www.lifeofthought.com</a></span></p><div><br></div></div></div>
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</div></div></div></div></div></div> ]]></content:encoded><pubDate>Sat, 05 Jun 2021 12:21:17 +0930</pubDate></item><item><title><![CDATA[Enterprise IT Operational Model]]></title><link>https://www.lifeofbusiness.com.au/Knowledge/post/Operational-Model</link><description><![CDATA[IT is the Business - No Back-Office anymore… It is not just I.T. it's &quot;Information and Technology&quot; (I&amp;T)How IT should respond in today's ]]></description><content:encoded><![CDATA[<div class="zpcontent-container blogpost-container "><div data-element-id="elm_4Xo803RGSvqhcqw0oGWq-Q" data-element-type="section" class="zpsection "><style type="text/css"></style><div class="zpcontainer-fluid zpcontainer"><div data-element-id="elm_x9t5El7xQFmqJOHhQopvRw" data-element-type="row" class="zprow zprow-container zpalign-items- zpjustify-content- " data-equal-column=""><style type="text/css"></style><div data-element-id="elm_jW87CngIRtGLNODCMTNYpg" data-element-type="column" class="zpelem-col zpcol-12 zpcol-md-12 zpcol-sm-12 zpalign-self- "><style type="text/css"></style><div data-element-id="elm_7PWuzU-SThu67iHxyRfV_Q" data-element-type="text" class="zpelement zpelem-text "><style> [data-element-id="elm_7PWuzU-SThu67iHxyRfV_Q"].zpelem-text { border-radius:1px; } </style><div class="zptext zptext-align-left " data-editor="true"><p style="font-size:16px;"><span>IT is the Business - No Back-Office anymore…</span></p><p style="font-size:16px;"><span><br></span></p><p style="text-align:center;font-size:16px;"><img src="/rs-w_1280%20-3-.jpeg" style="width:297.14px;height:273px;"><span><br></span></p><p style="font-size:16px;"><span style="color:inherit;"><br></span></p><p style="font-size:16px;"><span style="color:inherit;">It is not just I.T. it's &quot;Information and Technology&quot; (I&amp;T)How IT should respond in today's VUCA world? An IT department shouldn't only maintain the service level agreement, IT must deliver end-to-end across the business value chain as more and more businesses depend on IT without realising how deep and broad IT role and impact can be on their business future of Survive, Thrive, Transform models. The IT Enterprise Operational Model should be transformed from a reactive service operational model to a proactive business value delivery model. It requires an End-to-End IT operating model in a complex business situation with business value delivery focus in a shorter lifecycle as businesses evolve and IT underpins every aspect of almost any business model.&nbsp;</span><span><em style="font-weight:inherit;"><br></em></span></p><p style="font-size:16px;"><span style="color:inherit;"><br></span></p><p style="font-size:16px;"><span><em style="font-weight:inherit;">The main drivers of such an operational mode transformation are</em></span></p><ul><ul><li><em style="font-weight:inherit;">Higher Business dependency on IT in complex situations</em></li><li><em style="font-weight:inherit;">Speed of delivery from IT to respond to rapid business changes.</em></li><li><em style="font-weight:inherit;">Emerging and Disruptive technology demand</em></li><li><em style="font-weight:inherit;">Businesses are transforming to Digital model more and more</em></li></ul></ul><p style="font-size:16px;"><span><br></span></p><p style="font-size:16px;"><span>The IT operational model should be designed from &quot;Start at the End&quot; by Dave Lavinsky approach, focus on Business Outcomes to deliver end to end Business Solution, not IT Solutions.&nbsp;</span></p><p style="font-size:16px;"><span><br></span></p><p style="font-size:16px;"><span><span style="font-weight:700;">Enterprise IT Operational Model</span></span></p><ul><ul><li>Approach: Business Delivery Oriented model</li><li>Purpose: Focus on Business outcomes to increase the speed of delivery and respond to business requests while maintaining the current SLA more efficient and effective</li></ul></ul><p style="font-size:16px;"><span><span style="font-weight:700;"><br></span></span></p><p style="font-size:16px;"><span><span style="font-weight:700;">IT Governance (Core):</span></span></p><p style="font-size:16px;"><span><span style="font-weight:700;"><br></span></span></p><p style="font-size:16px;"><span>Aim: Manage and Develop IT Department</span></p><p style="font-size:16px;"><span>Team: IT Managers</span></p><p style="font-size:16px;"><span>Elements:</span></p><ul><ul><li>IT Strategy (Direction &amp; Focus Area, Past. Now. Future)</li><li>IT Governance in Macro &amp; Micro levels (Principles, Rules, Roles &amp; Responsibilities)</li><li>IT Operational Management (Business Reporting, IT Finance, IT Legal...)</li><li>IT Operational Development (IT Process Development, IT Capability Development)</li></ul></ul><p style="font-size:16px;"><span><span style="font-weight:700;"><br></span></span></p><p style="font-size:16px;"><span><span style="font-weight:700;">IT Service Management (Reactive):</span></span></p><p style="font-size:16px;"><span><span style="font-weight:700;"><br></span></span></p><p style="font-size:16px;"><span>Aim: Manage Demands and Events (ITIL)</span></p><p style="font-size:16px;"><span>Team: Service Desk Team</span></p><p style="font-size:16px;"><span>Elements:</span></p><ul><ul><li>Service Strategy</li><li>Service Design</li><li>Service Transition</li><li>Service Operation</li><li>Continual Service Improvement (CSI)</li><li>Supplier Management</li></ul></ul><p style="font-size:16px;"><span><span style="font-weight:700;"><br></span></span></p><p style="font-size:16px;"><span><span style="font-weight:700;">IT Change Management (Proactive):</span></span></p><p style="font-size:16px;"><span><span style="font-weight:700;"><br></span></span></p><p style="font-size:16px;"><span>Aim: IT Change Delivery</span></p><p style="font-size:16px;"><span>Team: Project Managers, Business Analysts, Solution Architectures</span></p><p style="font-size:16px;"><span>Elements:</span></p><ul><ul><li>PM Office (Predictable Change)</li><li>Innovation Lab (Experimental Change)</li><li>Adoption Office (Transitional Change) (Awareness/Getting Started/Achieve More, Training/Mentoring/Coaching, Process Change/Transition/Migration, Evaluation)</li><li>Digital Transformation Office (Transformational Change)</li></ul></ul><p style="font-size:16px;"><span><span style="font-weight:700;"><br></span></span></p><p style="font-size:16px;"><span><span style="font-weight:700;">IT Business Management Function (Proactive):</span></span></p><p style="font-size:16px;"><span><span style="font-weight:700;"><br></span></span></p><p style="font-size:16px;"><span>Aim: Business Relationship Management &amp; IT Collaboration</span></p><p style="font-size:16px;"><span>Team: Business Partners</span></p><p style="font-size:16px;"><span>Elements:</span></p><ul><ul><li>Business Domain Knowledge Expert</li><li>Business Analysis (Needs, Plan, Evaluation)</li></ul></ul><p style="font-size:16px;"><span><span style="font-weight:700;"><br></span></span></p><p style="font-size:16px;"><span><span style="font-weight:700;">Technical Management Function (Reactive):</span></span></p><p style="font-size:16px;"><span><span style="font-weight:700;"><br></span></span></p><p style="font-size:16px;">Aim: Maintain SLA and Technical Knowledge Delivery<br></p><p style="font-size:16px;"><span>Team: IT Specialists</span></p><p style="font-size:16px;"><span>Elements:</span></p><ul><ul><li>Business Systems - Vertical, Horizontal, Cloud</li><li>Software - Desktop, Enterprise, Apps, Programming</li><li>Network</li><li>Hardware</li><li>Security</li><li>Integration</li></ul></ul><p style="font-size:16px;"><span><br></span></p><p style="font-size:16px;"><span>Ref:&nbsp;<a href="https://www2.deloitte.com/content/dam/Deloitte/no/Documents/technology/uk-con-the-next-generation.pdf" target="_blank">https://www2.deloitte.com/content/dam/Deloitte/no/Documents/technology/uk-con-the-next-generation.pdf</a></span></p><p style="font-size:16px;"><br></p></div>
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